Shipping FAQ

How long does it take for Xiaomi to deliver?

Xiaomi Australia provides Standard and Express Delivery - Australia wide via reputable shipping service providers. We do not ship internationally.

It takes 1-2 business days to dispatch. A tracking number will be allocated to your order once your item has been dispatched.

Domestic Shipping Lead Times

Standard deliveryExpress delivery
NSW 2-4 business days 2-4 business days
VIC 3-5 business days 2-4 business days
QLD 3-5 business days 2-4 business days
ACT 3-4 business days 2-4 business days
SA3-5 business days 2-4 business days
WA5-6 business days 3-5 business days
NT & TAS7-10 business days 3-5 business days

*Note: information above is an estimate of delivery times provided by our courier partners.

How do I check my delivery status?

A tracking number will be allocated to your order once your item has been dispatched. Kindly check your account / email for the related invoice and tracking number. If you have not received your tracking number, kindly contact our friendly Customer Service Team.

To track your order, kindly refer to the tracking system provided by your referred courier on their respective websites. 

What are the shipping fees ?

Order ValueStandard deliveryExpress delivery
Under $100$9$15 except Scooters
Equal or Over $100Free $15 except Scooters

*Orders over $100 qualify for free delivery Australia wide, unless otherwise stated.

Order is delayed?

Delivery delays may be experienced due to COVID-19. Our delivery partners are currently experiencing delays. As a result, your order may take longer to arrive.

If your order has not reached you within the stipulated days, kindly contact the related courier service provider directly. Otherwise, contact us for further assistance.

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